Sending Us Crash Logs Or Subscription Data

  1. iCertifi
  2. iCertifi
  3. iCertifi Downloaded From The iTunes App Store

 

iCertifi

From the home page go to > Settings,  scroll all the way to the end tap > Advanced

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Sending Subscription Data

For subscription data tap Copy in the DATA LOGGING section and paste the text into your  support ticket, or send a screenshot by tapping home and power button at same time

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Sending A Crash Report

For Crash Reporting  tap Copy in the REPORT LOGGING section and paste the text into your  support ticket, or send a screenshot by tapping home and power button at same time

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Alternative way 

Settings > Privacy > Analytics > Analytics Data

Scroll through the list of crash reports until you find the app you are sending the report for.  You can then send us send us the report

 

 

Comments

  • Avatar
    Karenwalker1518

    ##- Please type your reply above this line -##
    Your request (8340) has been updated. To add additional comments, reply to this email.


    iCertifi Agent (iCertifi)
    Jan 3, 2024, 14:37 GMT+1

    From the iCertifi home page go to > Settings,
    scroll all the way to the end tap > Advanced.
    In the advanced page tap Copy in the REPORT LOGGING section and paste the text into your reply

    Technical Team


    Karenwalker1518
    Jan 3, 2024, 14:35 GMT+1

    Ok, when you say paste the text into your reply, what text exactly are you referring to????
    Sent from my iPhone

    On 3 Jan 2024, at 13:32, iCertifi Agent (iCertifi) wrote:

    


    iCertifi Agent (iCertifi)
    Jan 3, 2024, 14:32 GMT+1

    Ok the crash log might assist:

    From the home page go to > Settings, scroll all the way to the end tap > Advanced. In the advanced page tap Copy in the REPORT LOGGING section and paste the text into your reply ,

    More information on this can be found in this link: https://icertifi.zendesk.com/hc/en-us/articles/115002044166-Sending-Us-Crash-Logs-Or-Subscription-Data


    Technical Team


    Karenwalker1518
    Jan 3, 2024, 14:24 GMT+1

    I have tried that, I have tried not ticking any box, just clicking the done and then the green button to go to pdf but it still returns to home phone screen and app closes and all data cleared!
    Sent from my iPhone

    On 3 Jan 2024, at 13:18, iCertifi Agent (iCertifi) wrote:

    


    iCertifi Agent (iCertifi)
    Jan 3, 2024, 14:18 GMT+1

    Ok, so the crash is on save. Try not saving manually, and go to the end of the certificate, iCertifi will save automatically at the PDF screen.

    Let's see if crashes during the pdf generation process so as to get a potential workaround
    Technical Team


    Karenwalker1518
    Jan 3, 2024, 14:12 GMT+1

    I’ve tried to record it but am struggling.
    I left the template as you said, I ticked the button saying circuit complete. Then ticked done, tried to save progress from the menu on the blue button, returned me to my home phone screen and nothing saved.
    Sent from my iPhone

    On 3 Jan 2024, at 12:53, iCertifi Agent (iCertifi) wrote:

    


    iCertifi Agent (iCertifi)
    Jan 3, 2024, 13:53 GMT+1

    Ok leave the circuit template button, you can always copy and paste circuits. Some people mistakenly think you need to tap the circuit template to save the circuit which is not correct

    If you can send a quick vid of what happening that would be really helpful as we can save a whole lot of time with what is going on

    Thanks!
    Technical Team


    Karenwalker1518
    Jan 3, 2024, 13:47 GMT+1

    Thank you for responding. I am trying to complete domestic certs for my partners business. I have updated all apps etc. it is still crashing. I am using iPhone 12, IOS 17.2.1. ICertifi 12.11.44. I have reinstated the app, restarted my phone, and it still will not save data. I complete the forms, then complete the circuit templates, when I try to save or move forward the app closes and returns to my phone Home Screen and all data has been wiped. This has taken over 6 hours if my time so far to try to get one cert completed. This is not efficient. Thanks Karen
    Sent from my iPhone

    On 3 Jan 2024, at 11:40, iCertifi Agent (iCertifi) wrote:

    


    iCertifi Agent (iCertifi)
    Jan 3, 2024, 13:45 GMT+1

    Hi Karen, Dev Team here,

    Does this happen when tapping on AFDD on iPhone?
    Technical Team


    iCertifi Agent (iCertifi)
    Jan 3, 2024, 12:40 GMT+1

    Provide...


    • Steps to reproduce the issue
    • *video illustrating the issue
    • Affected devices including the model
    • The version of iOS your device is running (Settings >Genral > About: iOS Version)
    • The version of iCertifi you are on. (This can be found by tapping the info button on the iCertifi home screen)
    • Any error messages received

    After we receive all the requested information, we will investigate further and let you know when we have an update.


    *How To Record your screen
    Go to Settings > Control Center > Customize Controls, then tap next to Screen Recording.
    Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, swipe down from the upper-right corner of the screen.
    Press deeply on and tap Microphone.
    Tap Start Recording, then wait for the three-second countdown.
    Open Control Center and tap . Or tap the red status bar at the top of your screen and tap Stop.

    Go to the Photos app and select your screen recording


    Regards
    Technical Team

    Technical Team


    Karenwalker1518
    Jan 3, 2024, 11:15 GMT+1

    Multiple attempts to save lots of data, not saving and app crashes. Full refund if not sorted!

    This email is a service from iCertifi.
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