Email Does Not Arrive

 

Email's once sent have no influence from iCertifi and are down to the server or receiving email address. Your electrical certificate is sent thought Apple's email client and your email provider not iCertifi. First thing to check is if its being blocked by anti spam software

Reset device by holding down on the Sleep and Home buttons at the same time for about 10-12 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.

 

Some other things to try:

 

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899http://support.apple.com/kb/TS3899

 

Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/

 

Setting up and troubleshooting Mail

http://www.apple.com/support/ipad/assistant/mail/http://www.apple.com/support/ipad/assistant/mail/

 

Using a POP account with multiple devices

http://support.apple.com/kb/ht3228http://support.apple.com/kb/ht3228

 

iOS: Adding an email account

http://support.apple.com/kb/HT4810http://support.apple.com/kb/HT4810

 

iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account

http://support.apple.com/kb/ht1694http://support.apple.com/kb/ht1694

 

Server does not allow relaying email error, fix

http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/

 

Why Does My iPad Say "Cannot Connect to Server"?

http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.htmlhttp://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html

 

iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password

http://support.apple.com/kb/ts2621http://support.apple.com/kb/ts2621

 

iPad Mail

http://www.apple.com/support/ipad/mail/http://www.apple.com/support/ipad/mail/

 

Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.

http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/

 

 

 

 

Best Regards and thanks for using iCertifi

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