Email Does Not Arrive


Emails once sent have no influence from iCertifi and are down to the server or receiving email address. Your electrical certificate is sent through Apple's email client and your email provider, not iCertifi. First thing to check is if it's being blocked by anti-spam software

Reset device by holding down on the Sleep and Home buttons at the same time for about 10-12 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.


Some other things to try:


iOS: Unable to send or receive email


Can’t Send Emails on iPad – Troubleshooting Steps


Setting up and troubleshooting Mail


Using a POP account with multiple devices


iOS: Adding an email account


iOS: Setting up an, Hotmail, Live, or MSN email account


Server does not allow relaying email error, fix


Why Does My iPad Say "Cannot Connect to Server"?


iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password


iPad Mail


Configuration problems with IMAP e-mail on iOS with a non-standard SSL port. -with-a-non-standard-ssl-port/ -with-a-non-standard-ssl-port/





Best Regards and thanks for using iCertifi